Case study · Towing & logistics

A phone agent that answers 90% of 500 daily calls.

A towing company staffed a full call team to answer 500 calls a day. Our phone agent picks up almost all of them.

500
calls per day
90%
answered by the agent
Towing
industry

The problem

Five hundred calls a day, every day, answered by a human call team. Dispatch requests, status checks, the same questions on repeat. Staffing it meant constant hiring and training for high-turnover seats, and every missed call was potentially lost business.

What we built

We built a phone agent that answers the line, handles the routine calls end to end, and hands the unusual ones to a person with full context of the conversation so far.

It picks up instantly, around the clock, and it doesn't have a bad day.

The result

The agent now picks up 90% of the company's 500 daily calls. The human team handles the calls that actually need a human, and the phone never rings out. That build became a product: Towline.

Find out what this looks like in your company.

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