The agreement between you and Northwest AI for using this website and our services.
Last updated: August 16, 2026
Read section 24. It requires most disputes to go to binding individual arbitration and gives up your right to a jury trial and to participate in a class action. You can opt out of it within 30 days, and section 24 tells you how.
These Terms of Service are a binding agreement between you and Northwest AI Consulting LLC, a Delaware limited liability company (“Northwest AI,” “we,” “us,” or “our”). They apply when you visit nwai.co or any page we operate, submit a form, book a call, subscribe to anything, or use any service we provide. By doing any of those things you accept these Terms. If you do not accept them, do not use the site or the services.
If you are agreeing on behalf of a company, you represent that you have the authority to bind that company, and “you” means both you and that company.
You must be at least 18 years old and able to enter a binding contract. Our services are sold to businesses, not consumers, and are not offered to anyone barred from receiving them under United States law or the law of any other applicable jurisdiction.
These Terms govern the website and any service we provide that is not covered by a signed agreement. Most of our work is covered by a signed agreement.
Where a master services agreement, statement of work, order form, subscription agreement, or non-disclosure agreement signed by both parties conflicts with these Terms, that signed agreement controls for the subject it covers, and these Terms fill the gaps. Scope, deliverables, fees, timelines, intellectual property ownership, confidentiality, data handling, warranties, and liability for a paid engagement are set in that agreement, not on this page.
Northwest AI provides AI consulting services: embedded AI experts, training programs, and custom AI engineering and builds. This website describes those services. It is marketing and general information. Nothing on it is an offer capable of acceptance, a quote, a warranty, a promise of any particular result, or advice you should act on without talking to us. Prices, packages, and descriptions on this site can change without notice, and we may add, change, suspend, or discontinue any part of the site or the services at any time.
Information you submit through this site must be accurate, current, and complete, and you must keep it current. If we give you credentials to anything, you are responsible for keeping them confidential and for everything done with them, and you must tell us right away if you think they have been compromised. We may refuse, suspend, or cancel service if information you gave us turns out to be false.
General access to this website is free. Paid services are governed by the order form, statement of work, or agreement that covers them, which sets the fees, the payment schedule, and the refund and guarantee terms. Unless that document says otherwise, fees are quoted in US dollars, invoices are due on the terms stated on the invoice, late amounts may accrue interest at the lower of 1.5% per month or the maximum the law allows, you are responsible for applicable taxes other than taxes on our income, and fees are non-refundable once the work they cover has been performed.
Where a satisfaction guarantee is offered, the terms of that guarantee are the ones stated in the applicable order document, and those terms control over any summary of the guarantee that appears on this website or in marketing material.
You agree to use the site and the services only for lawful purposes and in line with our Acceptable Use Policy, which is part of these Terms. In short: do not break the law with our services, do not attack or interfere with our systems, do not scrape or copy the site, and do not misrepresent your relationship with us. The full list is on that page, and violating it is a breach of these Terms.
You keep ownership of everything you send us through the site: form submissions, messages, resumes, documents, testimonials, and anything else. You give us a non-exclusive, worldwide, royalty-free license to use, store, copy, and process that content for the purpose you sent it for, which includes responding to you, delivering services, and keeping business records.
You represent that you have the rights to everything you send us, and that sending it does not break the law, breach a contract, or infringe anyone's rights. Do not send us confidential information belonging to someone else, and do not send us regulated data through a website form. If you send us a testimonial, a review, or a quote about our work, you agree we may publish it with your name, title, and company unless you tell us otherwise in writing.
We do not claim a license to use your content, or any client data we handle in an engagement, to train general-purpose AI models, and we do not grant anyone else one.
If you send us ideas, suggestions, or feedback about our services, we may use them for any purpose without owing you anything and without any obligation of confidentiality. Do not send us feedback you expect to be paid for or kept secret.
The site, and everything on it that we created, including text, graphics, layout, code, photographs, video, frameworks, methodologies, training material, and the Northwest AI name and logo, belongs to us or our licensors and is protected by copyright, trademark, and other laws. We grant you a limited, revocable, non-exclusive, non-transferable license to view and use the site for your own internal business evaluation. That license does not let you copy, republish, sell, frame, mirror, scrape, data-mine, or make derivative works from the site, or use it to build or train a machine learning model, and it does not give you any right to our trademarks.
What a client owns at the end of an engagement is set by the agreement covering that engagement. As a general matter, and unless that agreement says otherwise, our clients own the custom code, configurations, and deliverables we build specifically for them once they have paid for them in full, and we keep ownership of our pre-existing materials, tools, templates, frameworks, and general know-how, along with the right to use the skills and experience our people gain doing the work. Third-party components and open-source software inside a deliverable stay under their own licenses.
We treat non-public business information you share with us during a sales conversation or an engagement as confidential, we use it only to evaluate and deliver the work, and we disclose it only to our people and subcontractors who need it and are bound to protect it. This does not cover information that is already public, that we already had, that we develop independently, or that we get lawfully from someone else, and it does not stop us from disclosing what the law requires us to disclose. A signed NDA replaces this paragraph for whatever it covers.
AI systems, including ones we build, configure, or recommend, produce output that can be wrong, incomplete, biased, out of date, or fabricated while sounding confident. They are probabilistic tools, not deterministic ones, and identical inputs can produce different outputs.
You are responsible for reviewing AI output before you rely on it, and for keeping a human in the loop for any decision with legal, financial, safety, employment, clinical, or other significant consequences. You are responsible for making sure your use of any system we build complies with the laws and regulations that apply to your industry, and for the data you put into it. Some of what we deliver depends on third-party models and services whose behavior, availability, pricing, and terms are set by those providers and can change without notice to either of us.
Nothing on this site or in our services is legal, tax, accounting, financial, investment, medical, or other licensed professional advice, and using this site or engaging us does not create any professional relationship of that kind. Get advice from a licensed professional in the relevant field before making a decision that requires it.
Any results, metrics, case studies, testimonials, or examples on this site describe what specific clients experienced in their circumstances. They are not typical, not promised, and not a guarantee that you will get anything similar. Outcomes depend on your business, your people, your data, your market, your execution, and factors none of us control. We do not guarantee any level of revenue, savings, efficiency, adoption, or return on investment, and no statement by any of our people creates such a guarantee.
The site links to and embeds services we do not control, including our booking tool, our video host, analytics and advertising platforms, and our clients' and partners' websites. We provide them for convenience, we do not endorse or take responsibility for them, and your use of them is at your own risk and under their terms. The same goes for any third-party model provider, software, or platform used in an engagement.
By giving us your contact information you consent to receive communications from us electronically, and you agree that electronic communications, agreements, and notices satisfy any legal requirement that they be in writing.
If you give us your phone number and consent to it, you agree we may contact you by phone and text message, including with automated technology, at the number you gave us, for the purposes you consented to. You do not have to agree to this to buy anything from us. Message and data rates may apply and frequency varies. Reply STOP to opt out of texts, reply HELP for help, and use the unsubscribe link in any marketing email to opt out of email. Removing yourself from marketing does not stop transactional messages about an active engagement.
Our Privacy Policy explains how we handle personal information, and our Cookie Policy and Do Not Track page explain tracking and how to switch it off. Using the site means you have read the Privacy Policy.
We respond to notices of claimed copyright infringement under the Digital Millennium Copyright Act. The process, the required contents of a notice and a counter-notice, and our designated agent's contact details are on our DMCA Policy page. We terminate the accounts and access of repeat infringers.
These Terms apply for as long as you use the site or our services. We may suspend or terminate your access to the site at any time, with or without notice, if we believe you have breached these Terms or the Acceptable Use Policy, if we are required to by law, or to protect our systems, our people, or our other clients. You may stop using the site at any time. Termination of a paid engagement is governed by the agreement covering it. Sections that by their nature should survive termination do survive it, including sections 8 through 12 and 17 through 29.
THE SITE AND THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SITE OR THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY AI OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PURPOSE.
Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. This section does not limit any express written warranty in a signed agreement.
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, WHETHER OR NOT THE PARTY WAS ADVISED THAT SUCH DAMAGES WERE POSSIBLE AND REGARDLESS OF THE THEORY OF LIABILITY.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
These limits do not apply to a party's fraud, willful misconduct, or gross negligence, or to anything else that cannot be limited under applicable law. Where a signed agreement sets a different cap for a paid engagement, that cap controls for that engagement. The parties agree these limits are a fundamental part of the bargain and that our pricing reflects them.
You will defend, indemnify, and hold harmless Northwest AI and its members, officers, employees, contractors, and agents from any claim, demand, loss, liability, damage, cost, or expense, including reasonable attorneys' fees, arising out of or relating to your use of the site or the services, content you submit, your breach of these Terms or the Acceptable Use Policy, your violation of any law or of anyone else's rights, or your use of or reliance on any AI output. We will tell you about the claim promptly, let you control the defense of it with counsel we reasonably approve, and cooperate with you at your expense. You may not settle any claim in a way that admits fault on our part or imposes an obligation on us without our written consent.
Read this section carefully. It affects your legal rights.
Talk to us first. Before starting any proceeding, send a written notice of dispute to consulting@nwai.co and to the address at the bottom of this page describing the dispute and the relief you want. Both parties will try in good faith to resolve it for 60 days after that notice.
Arbitration. If we cannot resolve it, any dispute arising out of or relating to these Terms, the site, or the services, including its formation, breach, or termination, will be settled by final and binding arbitration administered by JAMS under its Comprehensive Arbitration Rules, or its Streamlined Rules where the amount in dispute qualifies. There will be one arbitrator. The seat of arbitration is Wilmington, Delaware, the proceedings will be in English, and hearings may be held by video or telephone at either party's request. The arbitrator decides all issues, including the scope and enforceability of this section, except that a court decides whether the class waiver below is enforceable. Judgment on the award may be entered in any court with jurisdiction. The Federal Arbitration Act governs this section.
Waiver of class actions and jury trial. CLAIMS MUST BE BROUGHT INDIVIDUALLY. YOU AND NORTHWEST AI EACH WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION, AND EACH WAIVE ANY RIGHT TO A JURY TRIAL. The arbitrator may not consolidate claims or preside over any form of representative proceeding. If this paragraph is found unenforceable as to a particular claim or remedy, that claim or remedy is severed and goes to court, and the rest stays in arbitration.
Carve-outs. Either party may bring an individual claim in small claims court, and either party may seek injunctive or equitable relief in court to stop actual or threatened infringement or misuse of intellectual property or confidential information.
How to opt out. You may reject this arbitration and class waiver section by emailing consulting@nwai.co with the subject “Arbitration Opt-Out” within 30 days of first accepting these Terms, including your name, the company you represent, and a clear statement that you are opting out. Opting out affects nothing else in these Terms and we will not hold it against you.
Fees. JAMS rules govern arbitration fees. Where you are a consumer under those rules, we will pay the filing, administrative, and arbitrator fees beyond what you would pay to file in court. Each party otherwise bears its own attorneys' fees unless a statute or the arbitrator says otherwise.
Changes. If we materially change this section, the change does not apply to a dispute we already had notice of, and you may reject the change by emailing us within 30 days of the change taking effect.
These Terms and any dispute arising out of them are governed by the laws of the State of Delaware and applicable United States federal law, without regard to conflict of laws rules, and the United Nations Convention on Contracts for the International Sale of Goods does not apply. For any dispute not subject to arbitration, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Wilmington, Delaware, and each party waives any objection to that venue.
Any claim arising out of or relating to these Terms, the site, or the services must be brought within one year after the claim arose, or it is permanently barred, unless applicable law does not allow that limit or a signed agreement sets a different one.
Neither party is liable for a delay or failure to perform caused by something outside its reasonable control, including natural disaster, fire, flood, war, terrorism, civil unrest, epidemic or pandemic, labor dispute, government action, failure of the internet or a telecommunications network, failure or material change of a third-party service or AI model provider, or cyberattack. Payment obligations already incurred are not excused.
Legal notices to us must be in writing and sent to Northwest AI Consulting LLC, 1383 West State Route 4, Skamokawa, WA 98647, with a copy by email to consulting@nwai.co. Notices to you may be sent to the email address you gave us or posted on the site, and are considered received 24 hours after they are sent or posted.
Entire agreement. These Terms, together with the policies they reference and any signed agreement between us, are the entire agreement about their subject and replace anything said or written before.
Changes. We may change these Terms by posting an updated version with a new “Last updated” date. Material changes take effect 30 days after posting, or immediately for new users, and continuing to use the site after that means you accept them. If you do not accept them, stop using the site.
Severability. If any provision is held unenforceable, it is limited or removed to the minimum extent necessary and the rest stays in force.
No waiver. Not enforcing a provision is not a waiver of it, and a waiver only counts if it is in writing and signed by us.
Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, financing, or sale of assets.
Independent contractors. Nothing here creates a partnership, joint venture, employment, franchise, or agency relationship between us.
No third-party beneficiaries. These Terms benefit only you and us, except that the parties we indemnify in section 23 may enforce that section.
Export and sanctions. You represent that you are not located in, and are not a national of or controlled by anyone in, a country or on a list subject to United States sanctions or export restrictions.
Government users. Anything provided to a United States government entity is provided as commercial items with only the rights granted to everyone else.
Headings. Headings are for convenience and do not affect interpretation.
Northwest AI Consulting LLC
1383 West State Route 4
Skamokawa, WA 98647
Email: consulting@nwai.co
Phone: 503-298-4673
Northwest AI Consulting LLC
1383 West State Route 4
Skamokawa, WA 98647
consulting@nwai.co · 503-298-4673